Nothing

Very incredible everything!!!! Massage was outstanding

Stayed in February 2025

I had the immense pleasure of staying at this charming colonial-style hotel during my recent visit to the city of Cusco. From the moment I crossed its majestic doors, I was embraced by the warm and hospitable atmosphere that characterizes this place. Every corner of the hotel exudes a timeless elegance that harmoniously combines with modern amenities, providing a dreamlike experience. The hotel staff deserves a special mention. Their professionalism and dedication are palpable in every detail, from the impeccable cleanliness of the rooms to the personalized attention in every interaction. Each member of the staff seems to work in perfect harmony, creating an environment of collaboration and excellence that results in a truly memorable experience for guests. I would like to especially thank the reception team, whose cordial and efficient service facilitated my stay from the very first moment. Also, the housekeeping team, whose diligence and meticulousness ensured that each day began in a clean and welcoming environment. Last but not least, the restaurant staff, whose kindness and high-quality cuisine made every meal a true celebration. In summary, my brief stay at this hotel not only met but exceeded all my expectations. I highly recommend this establishment to any traveler seeking a haven of tranquility, luxury, and exceptional service. Daniel & Ewelina ZAPATA

Stayed in December 2024

It was all great and we stayed just few hours so very difficult to tell if something wrong.

Small, cozy, intimate, elegant. A jewel in the heart of the city!

Stayed in November 2024

Nothing!

Absolutely magical property. Every detail was thoughtful, including the sustainable bathroom items. Loved the customized feel of everything and felt very pampered.

Stayed in October 2024

Nothing

It is a charming hotel with a few rooms, all of them are suites. The hotel is located in a beutiful historic building just behind plaza de Armas. The furnishings of the entire hotel are refined, refined and antique and create the atmosphere of noble colonial palaces. The rooms are well-finished in every detail and well-equipped. they combine the charm of the ancient with the comfort of the modern. What makes the difference in this hotel is the attention to detail. for example, in the evening when the room is prepared for the night a hot water bottle is placed in the bed to make the guests find the heated bed, the tea that is offered as a complement every afternoon offers a wide choice of drinks and sweets.

Stayed in August 2024

N/a. It was perfect

A truly exceptional hotel

Stayed in December 2023

A little noisy outside when windows open for fresh air

The property was beautiful and the staff incredibly helpful and friendly.

Stayed in December 2023

Nothing,

Breakfast was great. Our room faced the square so very noisy during the night. Staff very helpful, professional and attended to our needs.

Stayed in September 2023

The pillows were not that comfortable.

The hotel was amazing. We loved everything about it.

Stayed in July 2023

Check out 10 am

Tranquilidad

Stayed in July 2023

we stayed in the plaza suite which is amazing but can get a bit noisy

my favourite hotel n the whole world. stunning property. best location in Cusco. nothing is too much trouble for the excellent staff. really in a class of its own

Stayed in May 2023

Everything was top notch!

Stayed in May 2023

The room and the breakfast was amazin! 10/10

Stayed in April 2023

a bit cold temperature wise and fire place didn’t function well

quiet, well kept historical property, live that it is Peruvian owned and operated

Stayed in March 2023

The only downside was that our credit card wouldn’t process in their online payment form, so we ended up paying slightly more upon arrival.

I enjoyed the luxury of the hotel and the friendliness of the staff. The amenities were excellent and it was a relaxing experience - exactly what we needed after 4 days of camping and hiking the Inka trail.

Stayed in August 2022

hotel location is perfect at the center of the historic city Old stylish hotel, 500 years old. Room are large and comfortable. people who like old hotels will like this hotel Breakfast is very good

Stayed in August 2022

Everything was perfect

The staff was very very nice and the design of the room, outstanding.

Stayed in June 2022

Noisy, very noisy. There are 11 suites in the hotel with the windows overlook a small courtyard, the light and the music from 6 till 22, hard to sleep even with the closed everything. There are problems with the water flow in the room, very slow. Hot water wasn’t hot but so so warm. We informed about that but unfortunately nothing happen.

Great location, warm attitude from the staff

Stayed in August 2024

Big let down... there was extremely poor housekeeping where used water glasses from the previous night remained unchanged, the bathrooms were left dirty with shampoo bottles open, soap wrappers left in the shower, hair in the bathtub. The hot water bottles were left inside the bed from the night before exactly as we left them in the bed. No laundry bag. This type of house keeping is not expected from an R&C property. This was a two star housekeeping service.

Nice property, well presented and beautifully furnished. Lovely welcome.

Stayed in April 2024

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2023